QHow do I use CheapestCalls?
ASimply call the access number corresponding with the destination you wish to call, followed by the complete international number. That's all. For queries about the billing procedure please go to the "How are my calls billed" frequently asked question.
QHow do I sign up for your services?
ATo use CheapestCalls you do not have to register. You just dial the access number that allows you to phone the international destination.
QWhy am I unable to dial certain access numbers?
AThere could be three reasons for getting an unobtainable tone:

1. Other operators like NTL, Telewest and mobile providers will have to open up our access numbers on their networks. Some providers are extremely slow updating their networks and therefore it might take some time before our access numbers are available from all networks. To speed this up contact your service provider, tell them the access number you wish to call and ask if they can open up the telephone number.

2. You might be barred from calling 09 numbers. Please contact your service provider to have the bar lifted.

3. Some Indirect Access providers like Onetel do not allow calls to some or all of our access numbers. If you normally dial an Indirect Access code before your calls (for example 1833 for Alpha telecom or 1877 for Onetel) you simply omit this code and just dial the CheapestCalls access number directly. Omitting the Indirect Access code means the CheapestCalls call will be charged by your line provider (usually BT). If you are using a Onetel Phone.Pal you can either unplug the Phone.Pal or dial 1-2-1 to bypass your Phone.Pal. Should you have chosen the Onetel "Select" option we would advise to contact Onetel to provide you with a code to override this feature.
QAre there any administration, subscription or other fees?
AThe price stated behind every CheapestCalls access number is all-inclusive. The advertised price includes VAT and the costs for the international part of the call. Please note that network extras will apply and that calls from mobiles may be higher.
QHow much does a call to COUNTRY X cost?
AFirst, find out which  access number you need to dial for your favourite country. Then look at the price stated behind that access number, this is the price per minute for your call and includes VAT and the costs for the international part of the call.

Calls are usually billed per second (BT, Telewest and NTL charge per second, for other service providers please check with your service provider if they bill per second or per minute), which means a call for 10 minutes and 30 seconds to a 2 pence per minute access number will be a total cost of 10.5 minutes x 2 pence = 21pence.

Your service provider also usually charges a minimum charge or connection fee for each call; for example BT applies a 5 pence minimum charge. NTL charges a 5 pence connection fee and Telewest a 6 pence connection fee for 08 numbers and 10 pence for 09 numbers. For other networks please contact your service provider.
Please note that network extras will apply and that calls from mobiles may be higher.
QCan I use CheapestCalls from payphones?
AOur access numbers are accessible from any UK phone, including payphones. However, be aware that calls from payphones could be surcharged and may cost more than the price stated on this website.
QHow are my calls billed?
AThe charges for calls to our access numbers will simply appear on your normal phone bill from your telephone provider (usually BT, Telewest or NTL).

So for example, if you make a 5 minute call to South Africa from a BT phone via access number 0844 428 12 12 which is charged at 4Pence per minute; Next time you get your BT bill you will see a call to our 0844 428 12 12 number, a duration of 5 minutes and a total charge of 5 min x 4p = 20p.

Please note that the onward international calls will not be itemised on your bill. As your normal telephone provider bills you for the calls, not CheapestCalls, all you will be able to see is what your telephone supplier provides you with. We unfortunately cannot supply itemised call lists.
QCan I ring from my mobile?
AYes, you can. However be aware that you may be surcharged by your mobile operator. How much you will be charged depends on your mobile operator and which tariff plan you have. Please note your mobile operator controls this rate on their billing system. We unfortunately have no influence on what they may charge, nor do we receive a penny extra of any surcharge.
We advise you to get in touch with your mobile phone provider to double check their rates to our access numbers (for mobile operator customer services click here).
QAre there peak and off-peak rates?
AMost of our access numbers have one flat rate, the only exception are 0845 and 0870 numbers, which are charged at the following rates depending on your service provider:

BT rates for 0845 local rate numbers are as follows:
1.00 Pence per minute weekend.
1.00 Pence per minute evening.
3.95 Pence per minute daytime.

BT rates for 0870 national rate numbers are as follows:
1.50 Pence per minute weekend.
3.95 Pence per minute evening.
7.91 Pence per minute daytime.
BT applies a 5p minimum charge.

Telewest and NTL rates for 0845 local rate numbers:
1.00 Pence per minute weekend.
1.49 Pence per minute evening.
3.95 Pence per minute daytime.

Telewest and NTL rates for 0870 national rate numbers:
2.00 Pence per minute weekend.
3.95 Pence per minute evening.
7.91 Pence per minute daytime.
Telewest charges a 6p connection fee for 0845 & 0870 calls and NTL charges a 5p connection fee.

Weekend: All day Sat & Sun.
Evening: From 6pm – 8am Mon to Fri.
Daytime: From 8am – 6pm Mon to Fri.

For all other landline and mobile charges please check with your service provider.
QWhy did you change the access number for COUNTRY X?
AOur access numbers have a fixed rate attached to them. We always try to offer the best prices possible and if the price changes, the access number has to change as well. Every time our CheapestCalls buying team are able to negotiate a better deal with suppliers we pass this discount on to our customers by lowering certain destinations even further!
Once the negotiated special deal comes to an end we will also have to change the access number back to its original price.
To ensure you are always calling the cheapest access number possible, simply sign up for our free newsletter.
QCan I use these access numbers outside the UK?
AUnfortunately our access numbers will only work in the United Kingdom. So if you live abroad or if you are on holiday outside the UK you cannot make use of our services.
QI received a free message about a special action
AThis is a free service of Cheapestcalls.
Sometimes it could happen we send free messages about special actions to our customers.
But we only do this when changes at the side of a (mobile) operator has great impacts for our customers.
If you don't want to be informed in cases like this, please feel free to opt-out by sending a mail to our customer service via the website.

QI am a NTL or Telewest customer, can I use CheapestCalls?
AOur access numbers can be used from most landlines including NTL or Telewest. The billing process for our access numbers works exactly the same as with BT; the charges will simply appear on your NTL or Telewest bill.

NTL and Telewest should charge the same rates as BT for our access numbers. However if you would like to check their rates please visit the NTL or Telewest websites.

Should you have encountered a problem with your NTL or Telewest bill please contact them directly as they control the rates to our access numbers on their own billing systems.
QWhen do call charges take effect?
AYou will be charged from the moment you are connected to our service, not the moment the call is answered at the other end. As we want our customers to benefit from no registration, low prices and access from all networks, we unfortunately cannot change this. However, should your call not be answered, you will be informed by our operator and disconnected. Your call should not take more than two minutes.
QWhy do I have to press the hash (#) key?
AIf you press the hash (#) key after the international number, you just speed up connection as the computer will know you have finished dialling. Do not worry if you forget to press the hash (#) key, a connection will still be established.
QCheapestCalls has overcharged me!
ACheapestCalls cannot overcharge you. The rates to our access numbers are set by Ofcom, the UK telecommunications regulator. It is common practise for all landline service providers to adhere to the charges set by Ofcom (please see section “can I ring from my mobile” for mobile users). However, the rates you are actually charged on your bill depend on the prices your service provider has configured on their billing system. We unfortunately have no influence on their billing system, nor do we receive a penny extra of any surcharge.
We advise you to get in touch with your service provider to protest your bill (for customer services telephone numbers please click here). Should your service provider not settle the issue satisfactorily please contact Ofcom on 0845 456 3000.
QWhen I ring someone abroad will they be charged for the call as well?
ANormally the person receiving a call will never be charged.
However if you are abroad with your mobile (i.e. not in the country the mobile number originates from) your mobile provider will charge you for receiving calls whilst abroad also known as roaming charges. For more information please contact your mobile provider.
QI was told by my service provider you charge at premium rate which is really expensive?
AOnly 09 numbers are classified as premium rate; however prices for premium rate numbers vary enormously depending on which number you are ringing. Premium rate is not necessarily expensive as charges start from as little as 5Pence per minute.
QHow much can I save by using CheapestCalls instead of BT, NTL or Telewest?
APlease click here to check the official BT pricelist to see how much you can save compared to BT tariffs.
For the NTL pricelist please click here.
For Telewest charges prices please visit the Telewest website.
QI received my telephone bill and I have been charged the full international rate for my call. Why is this?
AIf you have been billed at your normal landline provider’s rate for the international destination you called and not at the CheapestCalls rate for this destination and the international number you called and not CheapestCalls’s access number appeared on your bill, this unfortunately means that the CheapestCalls access number was not dialed before the international call was made.
When you call a destination via CheapestCalls from a landline, your landline provider does not know the international number you are calling via CheapestCalls, your landline provider can only show you the CheapestCalls access number you have called. As the international number has appeared on your landline providers bill, this suggests that the call was made via your normal landline provider and not via CheapestCalls. So next time you make an international call, remember to dial the CheapestCalls access number before you dial the international telephone number.
QWhat are "network extras" in the message: "calls cost {X}p per minute plus network extras"?
AYou will hear this message on all premium rate numbers. "Network extras" simply means that some providers charge additional fees for premium rate calls.
Please advise your network provider for more information.
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